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Activity overview

Latest activity by GRID Help
  • GRID Help created an article,

    My phone has been lost

    If you lost your mobile and you do not have access to the GRID App and your account, but urgently need it and/or want us to protect your account, please contact our Support immediately. 

  • GRID Help created an article,

    Corona contact data collection / CoronaSchVO

    Corona contact data collection with the GRID App: Every guest must participate in the Corona contact data collection through GRID app  Install GRID (just scan the QR Code or go to get.gridapp.c...

  • GRID Help created an article,

    How to delete, cancel, or refund tickets

    Regarding cancellation of a ticket, any general terms and conditions of our possible ticket partners will apply. Informations about Refunds can be found here. Kiesgrube: Kiesgrube offers a 24 hour ...

  • GRID Help created an article,

    I forgot my password

    Choose your login method.   Login via email: Enter your e-mail address in the provided field and click CONTINUE. Click on "Forgot your password?" to reset your password. We need your e-mail address...

  • GRID Help created an article,

    Contact, Support or Press Inquiries

       Press Inquiries:  Contact and Support:  

  • GRID Help created an article,

    Privacy Policy

    The current privacy policy for the App GRID can be found here:

  • GRID Help created an article,


    The event organiser determines the refundability of tickets and minimum spend/consumption or drink credits.  Direct Debit / SEPA Refunds If you have paid with SEPA Direct Debit using your IBAN plea...

  • GRID Help created an article,

    My account has an unrecognized charge

    If you find an unknown charge from GRID on your balance or statement, please contact our Support with information about the transaction date, transaction number, bank or credit card information and...

  • GRID Help created an article,

    How to change my tip

    With every order you have the possibility to choose from the specified percentage values or to enter an individual tip.

  • GRID Help created an article,

    Updating a payment method on your account

    To update your payment details, or change your payment method: Log in to your account. You can delete your current payment method and add a new payment method. To delete your current payment method...