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  1. Grid Customer Support
  2. FAQ

FAQ

Ticketing

  • PDF ticket and printing your ticket
  • Ticket Refunds
  • How to claim your tickets in the Grid App
  • Can I buy tickets for my friends? How do group tickets work?
  • I am missing tickets in the Grid app
  • How to find your Grid user short code
See all 8 articles

Cashless Payment

  • Topping up cashless credits before an event
  • Grid App self top up with cashless credits
  • Grid Card self top up with cashless credits (avoid queueing)
  • Grid Card or Grid App top up with cash
  • How can I pay with Grid App or Grid Card at a cashless event?
  • Refunding cashless credits from the Grid app
See all 9 articles

General Questions

  • How does GRID work?
  • Download GRID
  • Corona contact data collection / CoronaSchVO
  • Contact, Support or Press Inquiries
  • You are interested in GRID for your own event

Your Account

  • Update personal information
  • I can't sign in to my account
  • I forgot my password
  • My password reset link isn't working
  • Delete my GRID account
  • My phone has been lost
See all 9 articles

Payment & Refunds

  • Refunds
  • Payment methods
  • Updating a payment method on your account
  • My account has an unrecognized charge
  • How to change my tip

Ordering Process

  • How to buy tickets
  • How to order drinks
  • Overview of all your orders

Privacy Policy

  • Privacy Policy
Grid Customer Support
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