FAQ
Ticketing
- PDF ticket and printing your ticket
- Ticket Refunds
- How to claim your tickets in the Grid App
- Can I buy tickets for my friends? How do group tickets work?
- I am missing tickets in the Grid app
- How to find your Grid user short code
Cashless Payment
- Topping up cashless credits before an event
- Grid App self top up with cashless credits
- Grid Card self top up with cashless credits (avoid queueing)
- Grid Card or Grid App top up with cash
- How can I pay with Grid App or Grid Card at a cashless event?
- Refunding cashless credits from the Grid app
General Questions
Your Account
- Update personal information
- I can't sign in to my account
- I forgot my password
- My password reset link isn't working
- Delete my GRID account
- My phone has been lost