FAQ

General Questions

• How does GRID work?
• Download GRID
• Corona contact data collection / CoronaSchVO
• Contact, Support or Press Inquiries
• You are interested in GRID for your own event

Your Account

• Update personal information
• I can't sign in to my account
• I forgot my password
• My password reset link isn't working
• Delete my GRID account
• My phone has been lost

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Payment & Refunds

• Refunds
• Payment methods
• Updating a payment method on your account
• My account has an unrecognized charge
• How to change my tip

Ordering Process

• How to buy tickets
• How to order drinks
• Overview of all your orders
• How to delete, cancel, or refund tickets

Privacy Policy

• Privacy Policy