To claim your tickets, you have to use the Grid App. Tickets are only visible within the Grid app and are tied to your general Grid QR Code.
This is how you find your tickets in the Grid App
- Download the Grid app
- IMPORTANT: Sign in to the Grid app with the same account you have used to purchase the tickets on the web shop.
Your confirmation email contains the information about which account you have used. As does the confirmation page in the last step of the ticket purchase.
- You will find your tickets under profile > tickets