I am missing tickets in the Grid app

Make sure you are logged in with the correct account

To see the tickets, you have bought on our web shop, you need to log in to the app with the same account that you have used to buy the tickets on the web.

1. Log out of the Grid app
2. Log in again with the same login method and data as you used on the ticket shop
3. The tickets should now be visible 

My tickets still don't show up

Please send us a screenshot of your profile and ticket screen from within the Grid app. 

Taking a screenshot of your profile

1. In the Grid app, go to profile 
2. Take a screenshot 
   Taking a screenshot on iPhone https://support.apple.com/en-gb/HT200289
   Taking a screenshot on Android https://support.google.com/android/answer/9075928
3. The screen should look like this
   

Taking a screenshot of your tickets

1. the Grid app, go to profile > tickets
2. Then take a screenshot
3. The screenshot should look something like this
   

Send us both screenshots

1. Send us the screenshot as a customer support request or via [e-mail] 
2. Please let us also know the account you are using to log in, into the Grid app. This has to be the same account that you have used to purchase the tickets on tickets.grid.app.