Please note that refunds via GRID for tickets and credits are only possible if the organizer has instructed this.
Direct Debit / SEPA Refunds
If you have paid with SEPA Direct Debit using your IBAN please expect
- From the day of your transaction with GRID It takes 5-10 days for the bank to transfer the money to GRID.
- Only once we have received the money we can initiate a refund
- Once the transaction has been marked for a refund it takes another 5 days for the bank to actually pay it into your account.
Credit Card Refunds
Credit card refunds can take anywhere from 3-7 days.